Customer update 1 November

James Corbett
By James Corbett
1 Nov 2021
Customer update 1 November

I am writing with an update to the ongoing crisis involving our distributors, Orca. An overview of some of what has gone on can be found here.

Five days after I last wrote, on 19 October, I was advised that Orca has been taken over by the US distributors, Independent Publishers Group. They are a large, family-owned business from Chicago and other publishers who have worked with IPG have spoken highly of them. Long term, I am optimistic about IPG and their plans.

Short term, we have to be patient as IPG resolve the issues that they acquired when purchasing Orca. Although communication has improved slightly since the takeover, we are still to receive a detailed update with what books have gone out since the end of August. We have a full order book, but have no visibility about what has been fulfilled. As you can imagine this is incredibly frustrating for us, as I’m sure it is for you. We hope this issue will be resolved in coming days and we have taken remedial steps to start to fulfil some orders ourselves.

I cannot begin to emphasise how awful and demoralising this situation has been reputationally, logistically and financially.  We have now not been able to trade properly – or even at all – for nine weeks.

We are hopeful that IPG fulfil their short term and long term promises and that matters will start to resolve themselves in the next 2-3 weeks. We grateful to all our customers, who have been unfailingly patient or have reached out with messages of support.

Again, if anybody needs a refund or to change their order, please get in touch. We will continue to update you as and when we have news. Hopefully, next time, it will be to inform you of an imminent delivery.